Shipping & Returns

We charge a flat fee of $11.00 Per order and in addition, we also charge depending on the size and weight of your package

We usually ship within 2-3 business days of receiving your order.

Sometimes we may not have your specific item in stock, or we will not have your color choice in stock. In this case we will email you and allow you to change your item, color, or we will back order the item.

If you have any questions regarding our shipping policy, please feel to email us at:

sales@kiteshopneworleans.com

Our Return Policies are:

All returns or refunds are to be made within 14 days of receiving merchandise.
All returns must be in original condition with tags and packaging intact.
You will not be re-imbursed for shipping.
Your credit card will be credited upon receipt and verification of merchandise.

If the item appears to be damaged, please email us immediately so that we may fill out a postal insurance form.

If you would like to make a return, please email us at:

sales@kiteshopneworleans.com